At Norville Opticians the attention that we give you doesn't stop when you've collected your spectacles. As well as being experts on frames and lenses our qualified dispensing opticians can give advice on minor eye complaints such as dry or irritated eyes. You can call on us anytime for a range of free services such as:
(If you are not a patient of ours or purchased your spectacles elsewhere then there may be a charge for these services)
There are also number of things that you can do to help keep your spectacles in good condition to save you needing to visit us too often.
Childrens Spectacles
Everything above applies also to children's spectacles although the likelihood of a child heeding all of the advice may be less. Children's spectacles will become twisted and broken more often than adults. Don't worry, we expect to see children regularly for adjustment particularly with their first pair. NHS repair vouchers will often cover the cost of any major repairs.
Major Repairs
If your frame is to break then quite possibly it can be repaired inexpensively. Most breaks on metal frames can be successfully soldered and sprung hinges can be repaired. Titanium frames can also be fixed although the cost of repair can be greater. Plastic frames can't generally be repaired although a replacement of an individual broken part may be possible.
The only cure for scratched lenses is, unfortunately, replacement of the lens.
If the spectacles are beyond repair then it is worth checking your household insurance as spectacles are often covered. Some insurance companies may seek to direct you to a certain optician for a replacement but you do have the choice to go to the opticians that you prefer.
Faulty Spectacles
Faults can occur in spectacles either in the frame or possibly the coatings that are applied to the lenses. If you suspect that your coating is coming away or that your frame has broken due to a fault then it is important that you return to us as soon as possible.
Normally frames are guaranteed against manufacturing faults for a year (not against accidental damage) and reflection free coatings are usually guaranteed for two years. If you return the spectacles to us after the time period even if the fault occurred earlier we may not be able to return it under guarantee.
